Common Errors

Augustus has some common errors that might result from user error or client malfunction, in this page we go over some of the most common errors that can happen in augustus

⚠ Caution

Save your username, password and license key somewhere else then discord. If license key is lost you lose your verification that you bought augustus!

The password you entered was wrong. Please make sure that it is typed correctly and check if capslock is enabled.

Your HWID changed and you have to reset it. You get your own HWID reset every 14 day.

The username that was entered doesnt exist or you made a typo

You might had a VPN enabled before the Launcher could connect to the Server. Disable any VPNs and let the client load. After that you can use your VPN again

HWID Reset Error

Errors related to HWID resets

No need to update HWID

Your HWID didnt change so there is no need to update it via the HWID reset tab

You already refreshed your HWID last time! Try again later

You already reset your HWID and have to wait for 14 days. You can do the change on your own in the designated HWID change tab in the launcher. After you did that there will be the 14 day HWID reset cooldown. That cooldown can be reset by admins when making a ticket and explaining why you need another one

No valid username/password/activation-key

You made a typo in one of your inputs. Please make sure that capslock is not enabled and try again

Client Crashes/Freezes While Starting

Backup your Augustus folder under C:\Users\YourWindowsAccountName\AppData\Roaming\ElectricLauncher and after that delete it(not the backup silly). Let Augustus reinstall and try again. If Augustus still crashes try updating your graphics driver and if its still crashing make a ticket in the Outtave discord

New Discord Account

Create a support ticket in Outtave Discord.You have to proof that you own the account by providing your license key

If you forgot your Username, password or license key for Augustus here you can try recovering those things

Forgot Username, Password or License key

This section will tell you everything you need to know when you lost your username, password or license key

Forgot username

In case you forget your Username you can open a ticket in the Outtave Discord with the discord account you linked your augustus account to and provide your license key. Then a admin can give you your username

Forgot password

If you forget your password to your augustus account you can go to the Augustus-Bot and let it reset there

⚠ Caution

You need to know your username and license key for this to work and you need to be on the discord account you linked your augustus account to

Forgot the license key

This only works if the discord account that the key was linked to still exists. If that account is lost due to an termination or lost account information, augustus staff isnt able to support you to gain back accsess to your augustus account

If you forgot/lost one of those things you can try going to the Augustus-Bot and click on this small box. The bot will now show you what you typed to it and you can copy those credentials. If this isnt working you have to go into the Outtave Discord and create a support ticket.

Launcher Startup Errors

This errors are related when you start Augustus

Connecting to server

Wait 10 seconds before clicking. Check if you can connect to the Augustus server from your location. VPN might be needed from countries like China (server is hosted in Germany). For issues, open a support ticket in the Outtave Discord

No connection to server, try again later

Server might be offline or restarting. Che⁠news ck for maintenance info. Ensure internet connection and VPN if needed. For further help, create a support ticket in the Outtave Discord

Stuck at Downloading Launcher, Resources, or Client

Stable internet connection required. Downloads should complete in 10 minutes. If stuck at 0.1%, wait for a minute. Enable/disable VPN before downloading, not during. For help, use a support ticket in the Outtave Discord

No sound ingame

Install minecraft vanilla 1.8.8 and restart Augustus

My account does not work in the Accountmanager:

Change your skin at minecraft.net and try again, works sometimes